Multilingual Customer Support Specialist (Bahasa Indonesia)

Location: Quezon City, Philippines

Work Setup: 100% Onsite

Work Schedule: Shifting / Night Shift

Start Date: ASAP

Put Your Bahasa Skills to Work in a Global Customer Support Role!

Are you fluent in Bahasa Indonesia and looking for an exciting career opportunity in customer service? Whether you're an experienced BPO professional or just starting your journey, we're looking for passionate individuals who are committed to delivering exceptional customer experiences in a fast-paced, multicultural environment.

Key Responsibilities

• Handle customer inquiries professionally through phone, chat, email, and other support channels.
  
• Deliver outstanding customer support in Bahasa Indonesia and English.
  
• Assist customers with account inquiries, billing concerns, service requests, product information, and general support.
  
• Resolve customer concerns efficiently while ensuring a positive customer experience.
  
• Communicate clearly and professionally with customers from diverse cultural backgrounds.
  
• Accurately document customer interactions using company systems and tools.
  
• Meet established quality, productivity, attendance, and customer satisfaction targets.
  
• Build strong customer relationships through effective problem-solving and exceptional service.
  
• Perform additional tasks that support business and operational objectives.
  

Qualifications

• Fluent in Bahasa Indonesia (spoken and written).
  
• Working knowledge of English is required, as training and internal systems are conducted in English.
  
• Open to applicants with or without BPO experience.
  
• Previous experience in Collections is an advantage but not required.
  
• Knowledge of the Order-to-Cash (O2C) process is a plus but not mandatory.
  
• Strong communication, customer service, and interpersonal skills.
  
• Must possess a valid Philippine working visa.
  
• Willing to work 100% onsite in Quezon City on a shifting/night shift schedule.
  

Why Join Us?

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• Competitive salary with performance incentives
  
• Paid training and continuous learning opportunities
  
• Health and life insurance coverage
  
• Free onsite parking
  
• Engaging company events and employee activities
  
• Career advancement opportunities
  
• Opportunity for permanent employment

If you're ready to build a rewarding career where your Bahasa language skills are valued and your growth is supported, we'd love to hear from you.

Apply today and become part of a dynamic, globally connected team!