Qualifications:

• College Graduate

• Act as the primary technical authority to review and challenge TSYS proposed solutions.           

• Critically assess solution design, including         

• Performance parameters (e.g., transactions per second, scalability)    

• Work closely with UBP and internal teams to:                

* Align TSYS solutions with bank-specific requirements

• Bridge the gap between ticket management and deep technical analysis          

• knowledgeable in Root Cause Analysis & SQL

• Not a job hopper

Responsibilities:

• Leverage UBP expertise to evaluate contractual and technical commitments  

• Drive escalations where necessary with clear data-backed insights.     

•  Provide hands-on leadership for production and operational calls.      

• Reduce dependency on UBP leadership for issue resolution by:            

                *Bringing strong TSYS domain expertise               

                * Enabling faster triaging and root cause analysis              

                * Ensure smooth functioning of L2 support and technical operations.     

• System resilience, failover, and operational readiness               

• Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution            

• Ensure proactive mitigation of risks (e.g., RC91, performance bottlenecks).     

• Perform incident triage, root cause analysis (RCA), and resolution within defined SLAs               

• Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders. 

Skills:

•TSYS Platforms              

•Experience in production support         

•ISO 8583           

•SQL     

•Unix/Linux      

•Database Management             

•Splunk, AppDynamics, Dynatrace          

•Root Cause Analysis    

•Leadership Skills           

•Ticket Management    

Pre-screening Notes:

• Highest Educational Attainment?

• Relevant years of experience?

• Do you have knowledge in Root Cause Analysis & SQL?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Onsite in Quezon City with a Shifting schedules?

• When are you available to start once hired?