Role Overview:

We are seeking an experienced Monitoring, Observability & Event Management Architect to lead the design and implementation of enterprise monitoring solutions. You will collaborate with domain leads across Event Management, Azure Monitor, AppDynamics, Grafana, ThousandEyes, and more.

Key Responsibilities:

• Lead design and implementation of enterprise monitoring, observability, and event management solutions.

• Develop and sustain observability standards aligned with enterprise architecture.

• Design monitoring services for SAAS, IAAS, and PAAS platforms.

• Engage with business units to gather requirements and deliver cost-effective solutions.

• Drive innovation through proof-of-concept initiatives and automation strategies.

• Perform day-to-day design activities and plan for software upgrades.

Qualifications:

• Bachelor's degree in IT, Computer Science, Engineering, or related field.

• 5+ years experience in IT monitoring or related technical roles.

• 3+ years experience with IT architecture and monitoring/APM.

• Extensive experience in alert integration into ServiceNow ITOM and SNOW ITOM AIOps.

• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM, Ansible, PowerShell.

• Experience with DevOps and programming languages: Python, PowerShell, C#, JavaScript, SQL.

• Knowledge of proactive monitoring using Azure services, telemetry, and synthetic transactions.

• Understanding of network architecture and security (WAN/LAN, TCP/IP, PKI).

• Familiarity with ITSM processes (ServiceNow) and compliance.