Work Setup: Hybrid
Work Schedule: Night Shift
Start Date: ASAP

We are looking for an experienced Monitoring, Observability & Event Management Architect to lead the design and implementation of enterprise monitoring and observability solutions. This is an exciting opportunity for professionals with strong expertise in ServiceNow ITOM, Azure Monitoring, AIOps, and DevOps technologies.

Key Responsibilities

• Lead the design and implementation of enterprise monitoring, observability, and event management solutions.

• Design monitoring services for applications across SaaS, IaaS, and PaaS environments.

• Collaborate with cross-functional teams to develop scalable monitoring and observability standards.

• Gather business requirements and deliver cost-effective monitoring solutions.

• Plan and implement software upgrades, automation, and monitoring enhancements.

• Drive innovation through proof-of-concept initiatives and automation strategies.

• Work closely with teams supporting Azure Monitor, Grafana, AppDynamics, ThousandEyes, Function Apps, Event Management, and related technologies.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.

• At least 5 years of experience in IT monitoring, observability, or related technical roles.

• Minimum 3 years of experience in an IT Architecture role.

• Extensive experience implementing and integrating ServiceNow ITOM and ITOM AIOps.

• Strong expertise in Azure Monitor, Azure Log Analytics, KQL, Telemetry, APM, Automation, PowerShell, and Ansible.

• Experience with Azure cloud services and enterprise monitoring solutions.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent communication and stakeholder management skills.

Technical Skills

• ServiceNow ITOM & Event Management

• ITOM AIOps

• Azure Monitor & Azure Log Analytics

• Kusto Query Language (KQL)

• Observability & SRE Practices

• Application Performance Monitoring (APM)

• Python, JavaScript, PowerShell, C#, SQL

• DevOps & Automation

• API Integration

• Ansible

• Grafana

• Prometheus

• AppDynamics

• ThousandEyes

• Azure Data Lake

• Azure Fabric

• Riverbed

• Nobl9

Preferred Knowledge

• Network architecture (WAN/LAN, TCP/IP, PKI)

• ITSM processes and ServiceNow

• Compliance and governance frameworks

• Proactive monitoring using telemetry and synthetic transactions

If you're passionate about designing enterprise-scale monitoring platforms and driving operational excellence through observability and automation, we'd love to hear from you.

Apply now by sending your updated CV.