Description / Requirements

Role: Manager/Sr Manager Process Improvement

Reports to: Senior Director

Work location: Clark, Pampanga

Target start date: ASAP

Salary and Benefits:

• Basis Pay - 160k basic pay

• Allowance - 20,650

• Performance incentive - quarterly

• Relocation assistance - will be discussed during the interview

Candidates that are six sigma practitioners and process improvement experienced

Must be willing to work on flexible schedule. Willing to work onsite/hybrid in Clark, Pampanga

Minimum qualifications:

• Earned a Bachelor’s Degree in any field Mandatory and non negotiable

• Experience in collections or banking accounts in BPO setting for 5 to 8 years Mandatory and non negotiable

• Lean Six Sigma Greenbelt or Blackbelt Certified - minimum Mandatory and non negotiable

• At least 5 years of managerial experience in the BPO industry Mandatory and non negotiable

• Lead experience in various operational functions in the industry like Training, Quality, Workforce, Operations

• Experience in change management, stakeholder management, and influencing people without authority

• Capacity to think strategically and innovatively

• Experience in managing collections accounts

• Excellent Project Management skills

• Strong background on process development and improvement

The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer experience, and demand management.

As a Service Excellence Manager, you will innovate process

improvement projects to achieve internal and external goals while earning maximum potential revenue and margin. You will contribute by: