LEAD PROCESS EXCELLENCE
3
- 5 year(s)
Philippines -
Manila
52000
- 73000 Thousand p.m
Job Description
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Role: Operations Manager
Timings: Flexible (Permanent)
Industry: BPO
Work Mode: Hybrid
Functional Area: ITES / BPO / Customer Service
Process: Non-Voice
Key Skills:
- Data Analysis
- Microsoft Excel
- Project management
- Root cause analysis
- Tableau
- Stakeholder Management
- performance Metrics
- Power BI
- Process Mapping
- Process Excellence Skills
- Operations Management
- BPO Operations
- Process Improvement
- continuous improvement
- Microsoft PowerPoint
- BPO/CPO experience
- Experience of preparing process documentation
- Good Facilitation Skills, Strong Verbal and written communication.
- SLA & KPI Adherence
- Business Process Analysis
- Lean Six Sigma Green Belt Certified
Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.
Piyush Rathi
Recruiter - Gratitude India
Manila ,
Followers
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