Job title: Lead Process Excellence
Work setup: Hybrid in Manila
Work schedule: Flexible to work on a shifting schedule if business asks (weekends, night shift, holidays)

Qualifications:

• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Lean Six Sigma Green Belt certification.
• At least 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
• BPO/CPO experience.
• Hands‑on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
• Experience creating SOPs, process maps, and training materials.
• Strong communication skills, with the ability to present findings clearly to cross‑functional teams.
• Ability to collaborate effectively with Operations, Reporting/MIS, and cross‑functional partners.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

Desired:

• Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level.
• Experience supporting or working alongside Black Belts, Business Excellence Managers, or Transformation teams.
• Familiarity with data visualization tools (e.g., Power BI, Tableau).
• Strong facilitation skills for workshops, huddles, and process reviews.
• Ability to influence stakeholders and drive adoption of new processes.
• Demonstrated success in sustaining improvements through control plans and standardized documentation.
• Experience in business writing, process documentation, and delivering training.
• Strong problem‑solving skills with the ability to work independently and within a team.

Certificate/Credentials:

• Lean Six Sigma Green Belt Certification

Recruitment Process:

• Validation
• Zwayam profile creation
• HR Interview
• Hiring Manager Interview
• Onboarding

Screening notes:

• Highest educational attainment:
• Are you a Certified Lean Six Sigma Green Belt?
• Years of hands‑on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis
• Years of BPO/CPO relevant experience
• How much is your last drawn salary?
• What are your salary expectations?
• Are you amenable to working on a hybrid setup in Taguig pr within Metro Manila?
• Can you start immediately once hired?