KYC Quality Check Supervisor

We are looking for an experienced KYC Quality Check Supervisor to lead a team of KYC Analysts supporting regulatory compliance and financial crime operations. The ideal candidate will have strong experience in KYC processes, team leadership, quality management, and operational performance within a banking, financial services, or BPO environment.

This is a full-time onsite position based in Uptown Bonifacio, Taguig, with a night shift schedule and fixed weekends off.

Key Responsibilities

Team Leadership

• Lead and manage a team of KYC Analysts to achieve service level agreements (SLAs), productivity, quality, and compliance targets.

• Allocate workloads and manage daily operations to ensure timely completion of assigned cases.

• Conduct regular coaching sessions, performance reviews, and one-on-one meetings.

• Support onboarding and continuous development of new team members.

Quality & Compliance

• Review and approve complex or high-risk KYC cases requiring supervisory sign-off.

• Ensure compliance with internal policies, regulatory requirements, and standard operating procedures.

• Partner with Quality Assurance teams to identify defect trends and implement corrective actions.

• Drive continuous process improvements and quality initiatives.

Operations Management

• Monitor productivity, attendance, schedule adherence, and workforce capacity.

• Identify operational risks such as volume spikes, system issues, or process gaps, and escalate when necessary.

• Prepare performance reports, root cause analysis, and operational updates for leadership.

• Collaborate with Training, Quality, and Operations teams to improve overall team performance.

Qualifications

Education

• Bachelor's Degree in any discipline.

Experience

• 3–5 years of KYC or AML experience.

• Minimum 1 year of supervisory or team leadership experience.

• Experience managing KYC operations within Banking, Financial Services, Shared Services, or BPO environments.

• Strong understanding of KYC, AML, and regulatory compliance processes.

Required Skills

• Know Your Customer (KYC)

• Anti-Money Laundering (AML)

• Regulatory Compliance

• Team Leadership

• Quality Assurance

• Performance Management

• SLA & KPI Management

• Coaching & Mentoring

• Root Cause Analysis

• Stakeholder Management

• Operational Risk Management

• Microsoft Excel

• Reporting & Analytics

Work Setup

• 100% Onsite

• Uptown Bonifacio, Taguig City

Work Schedule

• Night Shift

• Fixed Weekends Off

Recruitment Process

• Resume Screening

• Internal HR Screening

• Client CV Review

• Final Client Evaluation

• Job Offer

Important Notes

• Only candidates who already have the legal right to live and work in the Philippines are eligible to apply.

• Candidates with active or recent applications with Accenture will not be considered.

• This role requires full-time onsite work in Uptown Bonifacio, Taguig.