Job Title: WFM Team Lead-NLCH

Work Location: MOA

Work Setup & Schedule: Onsite/Shifting

Salary: 40k max, 20% night diff

Required Qualifications:

Bachelor’s degree in a related field.

1–4 years of experience in Workforce Management (WFM), Reporting, Scheduling, Forecasting, or Contact Center Operations.

Current or former Reports Analyst, Reports Supervisor, WFM Analyst, or Team Lead(must )

Experience in a BPO/contact center environment.

Knowledge of WFM tools (e.g., Verint, NICE, Aspect, Genesys).

Strong Excel, reporting, and data analysis skills.

Experience managing staffing, scheduling, forecasting, and workforce planning.

Leadership or team management experience is an advantage.

Strong communication and problem-solving skills.