Japanese Bilingual - Voice Account

Line of Business: Advertising Search Engines
Work Location: Eastwood, Quezon City (Onsite)
Shift: Rotational/Shifting Schedule
Salary Package: Up to ₱121,000 per month
Start Date: July 19, 2026

About the Role

We are looking for Japanese Bilingual Voice Associates to join our Advertising Search Engines account. If you have strong Japanese communication skills and customer service experience, this is a great opportunity to build your career with a global organization.

Note: Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

Key Responsibilities

• Handle inbound and outbound customer interactions in Japanese and English.

• Provide accurate and timely support to customers.

• Resolve customer concerns while maintaining high-quality service standards.

• Document customer interactions accurately in internal systems.

• Meet productivity, quality, and customer satisfaction targets.

Qualifications

• Native and non-native Japanese speakers are welcome to apply.

• Senior High School Graduate or High School Graduate (Old Curriculum).

• English proficiency: CEFR B1.

• Must have at least 6 months of call center experience.

• Minimum 6 months of Japanese voice account experience or business-level Japanese voice experience.

Preferred Qualifications

• JLPT N1 or N2 certification is preferred for local/non-native candidates but may be waived for candidates with more than 1 year of Japanese voice experience.

• Native Japanese candidates are not required to have prior work experience.

• Candidates without Japanese voice account experience may still be considered if they possess Japanese proficiency close to JLPT N1.

Pre-Screening Information Required

Please keep the following details ready:

• Total BPO Experience

• Japanese Voice Account Experience

• Japanese Language Proficiency Level (JLPT/Business Level/Native)

• Educational Background

• Last Drawn Salary

• Expected Salary

Mandatory Application Step

Before your profile can be processed, it is mandatory to complete the questionnaire below.

Questionnaire Link: https://myglit.com/lateral/cref/4f0e781aee

Important: Applications submitted without completing the questionnaire will not be considered for further processing.