Japanese Bilingual Customer Service Representative – Advertising Search Engine

Location: Quezon City, Philippines

Work Setup: Onsite

Schedule: Shifting Schedule

Account: Advertising & Search Engine

Position: Japanese Bilingual Customer Service Representative / Japanese Voice Account

Hiring: Urgent – Immediate Hiring

Job Overview

We are looking for Japanese Bilingual Customer Service Representatives to join an Advertising Search Engine account in Eastwood, Quezon City.

This is a Japanese-speaking voice customer service role supporting customers through a business/advertising-related program. Candidates with Japanese BPO, call center, customer service, or business-level Japanese communication experience are encouraged to apply.

Key Responsibilities

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• Handle customer inquiries through voice calls in Japanese and English
  
• Provide accurate and professional customer service
  
• Assist with advertising, search engine, account, and related concerns
  
• Resolve customer issues efficiently while maintaining a high level of service
  
• Follow account procedures, quality standards, and compliance requirements
  
• Document customer interactions accurately
  

Qualifications

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• Japanese bilingual / Japanese-speaking candidate
  
• 6+ months of Japanese voice BPO, call center, or customer service experience preferred
  
• Business-level Japanese communication skills
  
• JLPT N1 or N2 preferred for local/non-native Japanese speakers
  
• Candidates without Japanese voice experience may be considered if they have Japanese proficiency close to N1
  
• B1 English proficiency / CEFR B1
  
• High school graduate, Senior High School graduate, or equivalent
  
• Willing to work onsite in Quezon City
  
• Willing to work on a shifting schedule
  

Japanese Native Speakers

Native Japanese speakers are welcome to apply. Prior BPO or call center experience may not be required, provided the candidate has strong English communication skills and meets the role's other requirements.

Preferred Candidate Profile

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• Japanese-speaking Customer Service Representative
  
• Japanese Bilingual BPO Agent
  
• Japanese Voice Account Specialist
  
• Japanese Call Center Representative
  
• Japanese Technical/Customer Support
  
• Japanese-speaking professional with advertising or digital platform experience
  
• JLPT N1/N2 certified candidates
  

Important Hiring Notes

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• Both native and non-native Japanese speakers are welcome.
  
• Non-native candidates with 1+ year of Japanese voice experience may be considered even without JLPT certification.
  
• Candidates with strong Japanese proficiency close to JLPT N1 may be considered even without previous Japanese voice BPO experience.
  
• Former employees of the account/company may be subject to rehire restrictions.
  

Application / Pre-Screening Information

Please be ready to provide:

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• Total BPO experience
  
• Japanese voice account experience
  
• Japanese proficiency / JLPT level
  
• English proficiency
  
• Educational background
  
• Current or most recent salary
  
• Expected salary
  
• Current location
  
• Availability to start
  

Keywords: Japanese Bilingual, Japanese Speaking, Japanese Voice, Japanese Customer Service Representative, Japanese BPO, Japanese Call Center, Japanese Account, Japanese Customer Support, JLPT N1, JLPT N2, Advertising Search Engine, Search Engine Account, BPO Jobs, Call Center Jobs, Customer Service Jobs, Eastwood Jobs, Quezon City Jobs, Metro Manila Jobs, Philippines.