Gratitude India

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IT Service Desk in a Top BPO

1 - 10 year(s)

Philippines - Manila (Taguig)

25 - 50 Thousand p.m

Job Description

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Role: Customer Service Executive -Technical

Timings: US-Type Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Technical Support
IT SERVICE DESK

YEARS OF RELATED EXPERIENCE: Must have at least 2 years to 4 years of IT Service Desk
BPO EXPERIENCE: 1 YEAR
INDUSTRY | DOMAIN EXPERIENCE: Retail, Hospitality, Healthcare
WORK SET UP: Onsite in BGC Taguig
WORK SCHEDULE: Night shift
SALARY PACKAGE: P20K TO P45K
MANDATORY REQUIREMENTS:
READY TO SUBMIT DIPLOMA | TOR, SSS HISTORY OF EMPLOYMENT
NO TOR, NO DIPLOMA = NO HIRING PROCESS
Recruitment Drive Schedule: Every Tuesday, Wednesday and Thursday, 3PM-5PM
*** KINDLY READ THE QUALIFICATIONS
DUTIES & RESPONSIBILITIES
Essential Responsibilities and Duties
Qualifications
RECRUITMENT PROCESS:
- Provides First and second-line investigation and diagnosis
- Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per Service desk procedures
- Communicates with client regarding incident progress
- Ensures tickets are always updated until issues are resolved
- Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.
- Resolving technical issues quickly and efficiently
- Installing and configuring necessary software and meeting end-user needs
- Escalating any serious problems to relevant departments and teams
- Ensuring optimal network performance
- Performing system updates, tests, and maintenance to avoid service interruptions
- Monitoring and reporting service desk tickets
- Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
- Producing user manuals and guidance for end-users
- Creates/maintains documentation on Back Desk
- Special events coverage
- Local network support and/or assists centralized Network team
- Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting
- User account creation/deletion and file permissions
- Laptop / Desktop Backup management and maintenance
- Assist all Joiners, Movers and Leavers tasks in the respective site
- Involved in Stock and Asset Management activities and coordinate with Stock Management
- Bachelor’s Degree or completed at least 2 years in college with no back subjects,
- Associate Graduate, College Graduate
- At least 2-5 years of relevant ITSD experience is required
- One year BPO experience
- Experience in resolving tickets
- Ability to work independently and take initiative
- Strong communication skills, both written and oral
- Maintains strong attention to detail in high-pressure situations
- Willingness to work flexible hours when needed
- Immediate joiners are preferred
- Updated resume is required
- Validation
- Screening Interview with CV Reviewers
- Virtual Initial interview with the client
- 2 to 3 more rounds of interview, including a technical interview
Job Type: Full-time
Application Question(s):
Location:
- Are you ready to work as IT Service Desk with Salary upto 45k?
- Are you ready to work in TCS. This is work on site
- Have you completed atleast 2 years in College
- Taguig (Preferred)
Work Location: In person

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Akhil Ahluwalia

Recruiter - Gratitude India

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Manila ,

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