Infor M3 Mid-Level SCM Consultant

Work Details

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  Location: Taguig, Philippines

  
  


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  Work Setup: Onsite

  
  


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  Shift: Mid-Night Shift

  
  


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  Salary Range: Confidential

  
  

Position Overview

We are seeking an experienced Infor M3 Mid-Level SCM Consultant to join our ERP Application Management Services (AMS) team. This role is focused on providing functional support, system maintenance, and continuous process optimization across Infor M3 Supply Chain Management (SCM) modules.

The ideal candidate has strong supply chain domain knowledge, hands-on functional experience with Infor M3, and a background in application support or AMS environments. You will play a key role in ensuring the stability, efficiency, and continuous improvement of supply chain operations in a global support setting.

Key Responsibilities

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  Provide functional expertise and support for Infor M3 SCM modules

  
  


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  Manage and resolve incidents, service requests, and change requests in line with established SLA timelines

  
  


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  Analyze user-reported issues, perform root cause analysis, and implement corrective or preventive solutions

  
  


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  Propose, configure, and test system changes to improve performance and business processes

  
  


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  Collaborate with technical teams to resolve integration, data, or system-related issues

  
  


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  Support core supply chain functions including procurement, inventory management, reconciliation, and order fulfillment

  
  


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  Prepare and maintain functional documentation such as SOPs, functional specifications, and training materials

  
  


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  Participate in knowledge-sharing activities and support the development of junior consultants

  
  

Required Qualifications

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  4–7 years of hands-on experience working with Infor M3 SCM modules

  
  


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  Strong understanding of end-to-end supply chain processes

  
  


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  Proven experience in Application Support or AMS environments supporting Infor M3

  
  


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  Hands-on experience with incident and service management tools (e.g., ServiceNow, Remedy, or similar)

  
  


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  Ability to perform system configuration, testing, and functional troubleshooting

  
  


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  Exposure to a global support environment or 24x7 AMS delivery model

  
  


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  Working knowledge of ITIL-based service delivery

  
  


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  Bachelor’s degree in Engineering, Supply Chain, Information Systems, or a related discipline

  
  


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  Willingness to work onsite in Taguig on a mid-night shift

  
  


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  Stable employment history (no frequent short-term roles under one year)

  
  


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  Must not be a current or former employee of CGI

  
  

Preferred / Nice-to-Have

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  Experience with Infor M3 Cloud Suite (CE)

  
  


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  ITIL Foundation certification

  
  


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  Experience supporting multiple versions of Infor M3

  
  

Core Skills & Competencies

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  Infor M3 SCM Functional Support

  
  


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  Supply Chain Operations & Optimization

  
  


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  ITIL & Service Management

  
  


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  Incident, Problem, and Change Management

  
  


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  System Configuration & Testing

  
  


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  Documentation & Knowledge Transfer

  
  


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  Strong analytical, problem-solving, and communication skills

  
  


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  Detail-oriented with a customer-focused mindset