We Are seeking for

Job Summary:

The Contact Center Team Leader is responsible for leading, coaching, and managing
a team of voice and chat customer service associates.

Required Qualifications
 Bachelor’s degree or equivalent work experience
 At least 2 years of contact center experience, with 2 years in a Team Leader or supervisory role
 Experience supporting energy utilities, utilities, Telecom, Insurance, Banking & Financial Services
 Proven experience managing voice and chat customer service teams
 Strong working knowledge of contact center KPIs and performance management

Skills and Competencies:
 Strong leadership, coaching, and people management skills
 Customer-focused mindset with strong problem-solving and decision-making
abilities
 Ability to manage escalations calmly and professionally
 Data-driven approach with strong analytical and reporting skills
 Ability to thrive in a fast-paced, 24/7 operational environment

Others:
• Should not be a job hopper who only works for less than a year per company
• Must have the mandated documents, such as a TOR and a diploma, to qualify