Job title: HR Service Now App

Work set up: 

• Hybrid: 2 WFH & 3 RTO (Location: Manila (Eton Centris, Quezon Avenue, Quezon City)

Work shift: Night Shift

Experience: 5years+

Start date: TBD

Headcount: 1

Qualifications:

• Bachelor's degree holding in information technology, computer science, engineering, or other related fields.

• Understands ServiceNow and HRSD processes. Background in other ServiceNow modules such as CMDB and ITSM would be an advantage.

• Flow Designer, Automated Test Framework (ATF), Catalog Development/Deployment End-End, API testing, deployment, and integration 

• Azure fundamentals, Azure DevOps 

• Experience coordinating with multiple product teams. 

• Communication across multiple end users/stakeholders, team player 

• Not a job hopper

Job Description Summary:

The IT Foundation & Operations (ITOF) Portfolio Analyst supports portfolio governance and performance management across IT Operations & Foundation teams and initiatives. This role supports alignment of portfolio activities with strategic objectives, facilitates prioritization of deliverables, and drives transparency through standardized reporting and analytics. 

Responsibilities:

•       Work with tools such as ServiceNow and Azure DevOps. Work on Azure DevOps stories aligned to features, communication of new capabilities/process updates to customers to increase enterprise adoption

•        Focus on implementing tools/processes to build a robust platform for use by all IT customer teams and guiding development and documenting standards for use by the organization

•        The role requires that the individual be a consensus builder that works to align systems engineering strategy and design with architectural guidelines, application strategy and business goals

•       Continuous Integration and Continuous Delivery (CI/CD) lifecycle management, and creation/updates to test automation framework for the key Human Resources Service Delivery (HRSD) processes and APIs interfacing with ServiceNow Platform

Recruitment Process: 

Paper Screening (endorsing profile to Operations team to identify if candidate meets the basic requirement/qualification for the position)

L1 Interview (Interview process with Practice/Operations Team)

Technical Assessment/Final Interview (Conducted by Customer’s Operations Team)

Onboarding Process

Pre-screening Notes:

• Highest Educational Attainment?

• Do you have knowledge with ServiceNow and HRSD processes?

• Do you have experience using Azure fundamentals, Azure DevOps?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Hybrid in Quezon City with a Night Shift schedules?

• When are you available to start once hired?