Job Details

• Job Title: Workforce Analyst

• Work Location: Cebu or Taguig

• Work Setup: Hybrid

• Work Schedule: Graveyard Shift

• Experience: 2–3 years in Workforce or Resource Management

• Salary Package: PHP 35,000–49,000

• Start Date: ASAP

Candidate Requirements

• Bachelor's degree or college degree in any discipline.

• 2–3 years of experience in Workforce Management or Resource Management within the BPO, call centre, or customer service industry.

• Strong knowledge of WFM capacity planning and forecasting.

• 1.5–2 years of hands-on data analytics experience.

• Expert-level proficiency in:

  • Microsoft Excel

  • Microsoft Access

  • VBA and VB.NET

  • Microsoft Word and PowerPoint

• Good written and verbal communication skills, including confidence in delivering presentations.

• Experience in business writing, process documentation, and developing operational guidelines.

• Ability to conduct training sessions based on documented processes.

• Strong analytical, problem-solving, and organisational skills.

Key Responsibilities

• Support workforce management activities, particularly capacity planning, forecasting, and resource allocation.

• Analyse historical and operational data to support accurate workforce forecasts.

• Evaluate staffing requirements against business demand and operational needs.

• Use Excel, Access, VBA, and VB.NET to analyse data and support reporting processes.

• Prepare workforce reports, presentations, and analytical insights for management.

• Identify resource gaps, workforce trends, and opportunities to improve operational efficiency.

• Develop and maintain process documentation, reporting guidelines, and business procedures.

• Communicate findings and recommendations to relevant stakeholders.

• Provide training and guidance based on established workforce processes and documentation.

Other Details

• Hybrid work arrangement based in Cebu or Taguig.

• Candidates must be willing to work on a graveyard shift.

• Immediate availability is preferred.