We are looking for dedicated and customer-focused individuals to join our Healthcare Account as a Customer Service Representative (CSR). In this role, you will assist customers with healthcare-related inquiries, provide accurate information about services, and ensure a positive customer experience through professional communication and problem-solving.

You will handle inbound and/or outbound calls, address concerns related to healthcare services, and coordinate with internal teams to resolve customer issues efficiently while maintaining confidentiality and compliance with company policies.

Key Responsibilities:

Handle customer inquiries related to healthcare services via phone, email, or chat

Provide accurate information about benefits, coverage, billing, and healthcare services

Resolve customer concerns in a timely and professional manner

Document customer interactions in the system

Follow company policies and healthcare compliance standards

Maintain high customer satisfaction and service quality