Our company is looking for a skilled healthcare customer service representative to join our growing staff. In this role, you will be responsible for answering phone calls from current, past, and prospective customers. You will answer their questions, provide pre-authorization for medical treatment, and provide them with information about co-payments and related inquiries. If a customer calls to complain, it will be your job to resolve that complaint in a manner that leaves them satisfied.

To be successful as a health care customer service representative, you will need to be able to quickly and accurately answer customer questions. This means being able to survey vast amounts of information very quickly without overlooking anything important. You should also have a warm personality and the ability to provide excellent customer service over the phone. We’d love to see your resume if you believe that you have these qualities.

Health Care Customer Service Representative Responsibilities:

• Answer customer phone calls and provide them with the information that they request


• Resolve customer complaints in a fair manner


• Elevate customer concerns to managers and supervisors as needed


• Become knowledgeable about our company’s offerings


• Provide exceptional customer support in every phone call

Health Care Customer Service Representative Requirements:

• High school diploma or equivalent


• Previous customer service experience is preferred
  
  1 year healthcare background