Job Highlights

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  Innovative, flexible and collaborative work environment

  
  


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  Foster strong relationships with key stakeholders

  
  


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  Highly engaged culture aiming to support your development

  
  

Job Description

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small. 

As a Customer Service Associate - Collections, you will be responsible for managing delinquent customer accounts and accurate maintenance for all contacts by applying the appropriate ANZ Collections processes and strategies. This entails effective and efficient customer interaction, negotiation and management of customer response to design a payment scheme that would accommodate both the customer and bank, agree on the designed payment schedule, and educate them on future payment behaviour.

In addition, you will be responsible for

• Answering queries from customers and other key stakeholders


• Actioning accounts in a timely manner, including raising provisions for accounts where required by credit policy


• Ensuring that work is of high quality and that attention is paid to detail in order to avoid errors

Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City 

Role Type: Permanent, Fulltime, 100% Inbound Voice campaign

Shift Schedule: Dayshift, Weekends Off and Hybrid Set-Up post training

Campaign: Inbound/Outbound Collections

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Above average experience in a BPO/Contact Center voice campaign


• BPO/Contact Center Collections experience is an advantage


• Excellent customer service skills, exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface will the key skills required


• Ability to work in a fast-paced environment where targets need to be reached


• Strong written and oral communication skills


• Strong financial and numerical literacy

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

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