About the Role

We are looking for a Fraud Supervisor / Senior Analyst to lead and support our fraud prevention team. The ideal candidate is experienced in fraud detection and resolution, has supervisory experience, and is committed to providing excellent customer service. This role is fully onsite at Taguig, with night shift hours.

Key Responsibilities

Handle inbound calls from policyholders, agents, third-party callers, and new customers.

Conduct thorough research using all available resources to provide accurate information.

Resolve customer issues, explore alternative solutions, and escalate unresolved cases as needed.

Complete after-call work and documentation according to standard operating procedures.

Navigate computerized data entry systems and other relevant applications.

Ensure accurate documentation of all call information.

Undertake compliance and regulatory training in line with company requirements.

Continuously update skills and knowledge to meet business performance standards.

Qualifications & Skills

College graduate (any course)

3–5 years of relevant experience in fraud detection, prevention, or investigation

At least 1 year of supervisory experience

QA experience not required – training will be provided internally

Strong analytical and problem-solving skills

Willing to work full onsite at Taguig, night shift