JOB DESCRIPTION

RESPONSIBILITIES:

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.

• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.

• Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.

• Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.

• Navigates through a computerized data entry system or other relevant applications.

• Manage documentation of all call information according to standard operating procedures.

• Undertakes all compliance and regulatory training in line with company requirements.

• Accountable to keep up with process-related learnings/training and meet performance standards set by the business.

SKILLS AND QUALIFICATIONS:

• Fraud profile

• 4-year college graduate, any course

• With at least 3 to 5 years of relevant experience

• QA experience is not required - project will upskill internally

• With at least 1 year of supervisory experience

• Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3

Other details:

• Open for those applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role

• Should not be a job hopper who only works for less than a year per company

PRE-SCREENING QUESTIONS:

1. How many years of experience do you have as a Fraud Supervisor?
2. How much is your last drawn salary?
3. How much is your salary expectation?
4. Are you amenable to working onsite with a night shift schedule in Taguig?