JOB DESCRIPTION

Qualifications:

• Bachelor's Degree

• 2-3 years of relevant US/UK banking account experience in a contact center/shared services environment.

• Experience in customer service, credit control, arrears calling, or default management in the finance industry specifically UK accounts.

• Able to demonstrate sound numerical skills and literacy

• Negotiation skills, empathy, regulatory awareness

• Good to have: Exposure to UK banking or collections experience in other verticals.

• Not a job hopper

Pre-screening Notes:

• How many years of relevant experience you have with US/UK banking operations and training in a call center or shared services environment?

• Do you have Experience in customer service, credit control, arrears calling, or default management in the finance industry specifically UK accounts?

•. Are you able to demonstrate sound numerical skills and literacy?

• Do you have exposure to US or UK banking or collections experience in other verticals?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a Shifting schedules?

• When are you available to start once hired?