Responsibilities:

Handling inbound/outbound calls

Managing arrears

Conducting forbearance

Ensuring customer treatment follows compliance standards.

Key Skills:

Strong knowledge of FCA regulations

Consumer Credit Act,

GDPR, and

Negotiation skills.

Qualifications:

• Bachelor's Degree
• 4-5 years of relevant US/UK banking and collections experience
• Leadership experience in UK collections/recoveries
• Previous experience of providing effective one-to-one coaching to internal colleagues is highly desirable.
• Proven track record in providing support to customers experiencing mortgage arrears.
• Proficiency in undertaking complex financial support, litigation and receivership activities.
• Good to have: Exposure to UK banking or collections experience in other verticals.

Account:

UK Financial Collections

Work set up:

Eton Centris, Quezon City

Recruitment Process:
Initial Interview: HRI (Human Resource Interview) 
Final Interview: MS Teams

Pre-screening Notes: Kindly provide answers to the below questions while attaching your CV for review.

• How many years of relevant experience do you have in US/UK banking and collections experience?
• Do you have Leadership experience in UK collections/recoveries?
•. Rate your Proficiency in undertaking complex financial support, litigation and receivership activities., from 1-10, where 10 is the highest.
• Do you have Exposure to UK banking or collections experience in other verticals?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?