Director, Consulting Delivery (Canadian Wealth Management)

 Location: Taguig City (Onsite)

Shift: Night Shift

Employment Type: Full-Time

About the Role

We are seeking an experienced Director, Consulting Delivery (Canadian Wealth Management) to lead end-to-end service delivery, operational excellence, and strategic client engagement within a Canadian Wealth Management portfolio.

This leadership role is ideal for professionals with extensive experience in BPO, consulting delivery, operations leadership, and Canadian Wealth Management, who have a proven ability to drive business growth, manage high-performing teams, and build strong client partnerships.

Key Responsibilities

Client & Business Development

• Build and strengthen long-term relationships with clients and key stakeholders.
• Identify business growth opportunities and support new business initiatives.
• Partner with clients to deliver innovative, value-driven solutions.
• Contribute to strategic account planning and business development activities.

Operations Leadership

• Lead end-to-end service delivery while ensuring operational excellence and SLA compliance.
• Drive continuous improvement, process optimization, and automation initiatives.
• Oversee workforce planning, resource allocation, and operational performance.
• Monitor business performance through forecasting and reporting.

Financial Management

• Own and manage the business unit's Profit & Loss (P&L).
• Drive revenue growth, profitability, and cost optimization initiatives.
• Develop financial insights to support strategic business decisions.

People Leadership

• Lead, mentor, and develop managers and leadership teams.
• Drive employee engagement, succession planning, and leadership development.
• Foster a high-performance culture focused on continuous improvement.

Governance & Compliance

• Ensure compliance with financial regulations, corporate governance, and data privacy standards.
• Support risk management and maintain operational controls across all engagements.

Qualifications

• Bachelor's Degree in any discipline (Postgraduate qualification is an advantage).
• 12+ years of experience in BPO, consulting delivery, or operations leadership.
• Extensive experience supporting Canadian Wealth Management operations.
• Strong knowledge of Canadian financial regulations, investment operations, and wealth management processes.
• Experience managing North American clients in a multi-site delivery environment.
• Excellent leadership, stakeholder management, financial management, and business development skills.
• Stable employment history.