Job Title: Deputy Manager - Operations

Campaign: Travel

Work Setup: Onsite, Bridgetowne Quezon City

Work Schedule: Shifting

Target Start Date: ASAP

Position Highlights:

Leadership Experience: Minimum of 4 years in a leadership role

Travel Industry Experience: 4-5 years, with corporate travel account management and client-facing experience

GDS Knowledge: Experience with systems like Amadeus, Sabre, Galileo, etc., is advantageous

Qualifications:

Corporate Travel Account Experience: Client-facing background with experience in voice, email, and chat LOB.

GDS Skills: Proficiency in one or more GDS systems such as Amadeus, Worldspan, Sabre, Galileo, or Apollo.

Knowledge of International Travel Processes: Solid understanding of ticketing, exchanges, refunds, and IATA rules, including fare components, pricing, and global travel indicators.

Skills:

Strong communication skills with proficiency in English.

Proficient in Microsoft Office applications.

Familiar with quality management tools.

Job Description:

As the Deputy Manager - Operations for the Travel campaign, you will play a crucial role in managing and developing the team, ensuring smooth operations, and maintaining service quality. You will also be responsible for handling escalations, providing guidance to staff, and ensuring adherence to travel industry standards and client requirements.

Responsibilities:

Team Management:

Communicate with team members and clients to address questions and provide guidance on services and products.

Conduct disciplinary actions when necessary, including issuing verbal warnings and formal documentation.

Monitor team performance, conduct formal performance appraisals, and provide constructive feedback to drive improvement.

Coaching and Development:

Continuously coach and mentor team members to achieve individual and team performance goals.

Act as an escalation point for complex or technical issues and guide staff on effective resolution strategies.

Operational Oversight:

Track and monitor team performance metrics, prepare and communicate performance reviews, and provide development recommendations.

Conduct daily client reporting if required.

Ideal Candidate:

A proactive leader with solid experience in the travel industry and corporate account management. Strong GDS knowledge, communication skills, and a background in quality assurance will be key to success in this role. Flexibility with shifting schedules is essential.

Ready to Apply?

Email: brenda@gratitudeindia.com

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