Job Title: Deputy Manager - Operations

Process: Healthcare

Work Set-up: Night and Shifting Schedule, Onsite

Location: Cebu

Salary Range: 40K-66K

Qualifications:

- College Graduate/Bachelor’s degree in any field

- 3-4 years of Assistant Manager experience handling US healthcare accounts

- Ability to support a cluster and supervise team leads in a BPO setting

- Required US healthcare experience

- Preferably a college graduate or individual with a bachelor’s degree

Roles and Responsibilities:

- Act as deputy to the Operations Manager of the project

- Handle team leads, upon approval of the Account Delivery Head or Operations Manager

- Drive team performance and conduct periodic client interactions

- Cascade process changes/updates to all agents within the scope

- Serve as a mentor to new agents and provide weekly 1:1 coaching sessions for performance feedback

- Enforce the Code of Conduct and institute Performance Improvement Plans if needed

- Support the learning environment and research and resolve complicated issues in a fast-paced environment

- Take on special/ad-hoc tasks as may be assigned

- Perform other tasks as assigned

Minimum Skills:

- Knowledge of applicable operational platforms

- Ability to work independently and demonstrate initiative and innovative thinking

- Clear and concise communication skills

- Real-time problem-solving skills

- Knowledge of MS Office

- Understanding of Healthcare Payer scope of services and compliance

How to Apply:

Send your application to daniel.mwai@gratitudeindia.com if you meet the job specifications, expectations, and required skills.

Join our dynamic team and contribute to the success of our healthcare operations. Be part of an organization that values growth, innovation, and excellence. Apply now!