Job Description: Customer Service Representative (CSR)

Location: Mall of Asia (MOA), Philippines

Salary: ₱24,000 (monthly)

Experience: Minimum of 1 year in a BPO role

Education: High School Diploma + 2 years of college 

Job Summary:

We are currently seeking experienced and motivated Customer Service Representatives (CSRs) to join our team at the Mall of Asia (MOA) location. As a CSR, you will be responsible for providing exceptional customer service and support to our valued customers. Your main objective will be to ensure customer satisfaction by addressing their inquiries, concerns, and providing appropriate resolutions in a timely manner.

Key Responsibilities:

1. Handle inbound customer inquiries via phone, email, or chat in a professional and friendly manner.

2. Identify and assess customer needs to provide accurate and timely assistance, information, or solutions.

3. Resolve customer complaints or issues by investigating the cause, providing appropriate solutions, and following up to ensure customer satisfaction.

4. Maintain a thorough understanding of company products, services, policies, and procedures to effectively address customer inquiries.

5. Document customer interactions, inquiries, complaints, and resolutions accurately and in a timely manner in the designated systems.

Qualifications:

1. Minimum of 1 year of experience in a BPO customer service role, preferably in a similar capacity as a CSR.

2. High school diploma or equivalent. Two years of college education (Associate Degree) is preferred.

3. Excellent verbal and written communication skills in English.

4. Strong problem-solving and decision-making abilities to address customer inquiries and provide appropriate solutions.

5. Ability to multitask, prioritize tasks, and manage time effectively to meet customer needs.

6. Good interpersonal skills with the ability to build rapport and establish positive relationships with customers.

7. Proficiency in using computer systems, including knowledge of MS Office applications and the ability to navigate through different software programs.

Additional Information:

- Salary: The offered salary for this position is ₱24,000 per month.

- Interview Process: The interview process will be conducted in a walk-in format, both in-person and virtually. Immediate hiring is available for qualified candidates.

- Location: The work location is at Mall of Asia (MOA), Philippines.

If you have a minimum of 1 year of BPO customer service experience, possess excellent communication skills, and are passionate about providing exceptional customer service, we encourage you to apply for this CSR position. Join our team and contribute to our commitment to delivering outstanding service to our customers.