Job Title: Outbound Sales Leader (Manager)

Account/Program: Norwegian Cruise Line Holdings

Location: MOA, Pasay City, Philippines

Work Setup: Onsite

Shift: Shifting Schedule – 11 PM onwards, B&M

Target Start Date: ASAP

Job Description:

The Outbound Sales Leader will lead and manage an outbound sales team within a BPO/contact center environment, driving sales performance, operational efficiency, customer experience, and team development.

Key Responsibilities:
• Lead a team of outbound sales specialists and ensure achievement of sales and operational targets.
• Manage outbound sales activities focused on existing customers, prior customers, and potential new customers.
• Drive cross-selling and up-selling opportunities through targeted customer interactions.
• Monitor sales performance, productivity, quality, and key performance indicators.
• Provide coaching, mentoring, and training to team members and support their professional development.
• Develop and implement short- to medium-term tactical initiatives aligned with business strategy.
• Ensure appropriate processes, policies, and standards are implemented across the business area.
• Act as a subject-matter expert and decision-maker for complex sales and operational matters.
• Take responsibility for employee performance and the full employee lifecycle.
• Collaborate with stakeholders to develop solutions for complex programs, projects, and processes.
• Support continuous improvement initiatives to improve sales performance and customer experience.

Qualifications:
• 2–3 years of experience as an Operations Manager (OM) or Senior Operations Manager (SOM).
• Must have experience managing an Outbound Sales account within a BPO/contact center environment.
• Strong experience in outbound telesales, sales operations, and team management.
• Experience in coaching, mentoring, and developing sales teams.
• Strong understanding of BPO operations, sales metrics, processes, and performance management.
• Strong leadership, communication, problem-solving, and decision-making skills.

Pre-Screening Questions:
• Total BPO Experience:
• Outbound Sales Experience:
• Operations Manager Experience:
• Last Drawn Salary:
• Expected Salary:

Important:
Former Teleperformance employees are not eligible for rehire, either directly or through a third party.