We are hiring Customer Service Representatives for a Telecommunications account. We are looking for customer-focused professionals with strong communication and problem-solving skills to handle customer inquiries, resolve service-related concerns, and deliver an excellent customer experience.

Key Responsibilities:

• Handle inbound customer calls and respond to inquiries.

• Assist customers with telecom products, services, plans, and account-related concerns.

• Resolve customer complaints and service-related issues efficiently.

• Provide accurate information and appropriate solutions.

• Identify customer needs and ensure effective query resolution.

• Escalate complex issues to the relevant departments when required.

• Maintain accurate records of customer interactions.

• Follow process guidelines and quality standards to ensure customer satisfaction.

Qualifications:

• Minimum 6 months of BPO experience.

• High School Graduate or above.

• Good verbal and written communication skills.

• Strong customer service and problem-solving abilities.

• Ability to handle customer queries professionally.

• Willing to work onsite and on rotational/shifting schedules.

• Willing to undergo the recruitment and assessment process.