Are you passionate about building effective knowledge systems, improving processes, and empowering teams to succeed? We're looking for an experienced Knowledge Manager – Training & Knowledge Management Lead to join our growing team in Cebu City.

This is an exciting opportunity for professionals with a strong background in Knowledge Management, Service Desk, or BPO/ITO operations who are ready to lead knowledge initiatives, collaborate with cross-functional teams, and contribute to operational excellence.

What You'll Do

As our Knowledge Management Lead, you will:

• Develop, maintain, and continuously improve knowledge management processes and documentation.
• Ensure knowledge base articles and operational documents are accurate, updated, and easy to access.
• Work closely with Operations, Training, Quality, and Support teams to identify and close knowledge gaps.
• Support account transitions, onboarding, and knowledge transfer activities.
• Monitor knowledge usage and implement strategies to improve adoption and effectiveness.
• Lead trainers and oversee training-related initiatives where applicable.
• Drive continuous improvement projects that enhance operational efficiency.
• Ensure compliance with ITIL best practices and organizational standards.

What We're Looking For

Bachelor's Degree in any relevant field

ITIL Certification (Required)

4–6 years of relevant work experience

At least 3 years of experience in Service Desk and/or Knowledge Management

Experience in a BPO or ITO environment

Strong communication, stakeholder management, and collaboration skills

Excellent analytical, problem-solving, and organizational abilities

Ability to manage multiple priorities in a fast-paced environment

Willing to work onsite in Cebu City on a shifting schedule

Preferred Qualifications

Candidates with the following experience will have an advantage:

• Account setup, migration, or transition projects
• Managing trainers or leading training initiatives
• Clinical or Healthcare operations experience combined with Service Desk support
• Continuous improvement or process optimization projects

Why Join Us?

• Competitive monthly salary 
  
• Work with industry professionals in a dynamic BPO/ITO environment
• Lead high-impact knowledge management initiatives
• Opportunities to collaborate across multiple business functions
• Grow your leadership and career in a fast-paced, technology-driven organization

Apply Today!

If you have a passion for knowledge management, process excellence, and team development, we'd love to hear from you. Take the next step in your career and apply now!