We are looking for a Customer Service Representative (CSR) to join our team for a US Electronic BPO account. The successful candidate will be responsible for handling customer inquiries and complaints, providing product and service information, and resolving technical issues in a professional and efficient manner.

Responsibilities:

• Respond to customer inquiries via phone, email or chat in a timely and professional manner


• Provide accurate information about products and services to customers


• Resolve technical issues related to the electronic products in a timely manner


• Escalate customer complaints and issues to the appropriate departments


• Follow up with customers to ensure satisfaction


• Maintain customer records by updating account information


• Work effectively with team members to achieve goals and objectives

Qualifications:

• College graduate with at least 1 year of BPO experience in a customer service role


• Excellent verbal and written communication skills in English


• Ability to handle high volume of calls and emails in a fast-paced environment


• Strong problem-solving and decision-making skills


• Knowledge of US culture and business practices is a plus


• Willing to work on shifting schedules, weekends, and holidays

Salary and Benefits:

The salary for this position is within the range of 18,000-30,000, depending on experience and qualifications. The successful candidate will also receive a signing bonus of 30,000. Additionally, we offer health insurance, paid time off, and other benefits.

If you meet the qualifications and are interested in this opportunity, please submit your resume and cover letter for consideration. We are an equal opportunity employer and welcome applications from all qualified individuals.