Job Title: Spanish Technical Support Representative (SPE Level)

Work Location: Giga, Bridgetowne, Quezon City

Work Set-up: Hybrid

Shift: Shifting Schedule

Salary Range: PHP 90,000 – 100,000

Other Incentives / Allowance: PHP 2,500

Talent: Non-native 

About the Role

We are looking for a Spanish-speaking Technical Support Representative to join our growing team in Bridgetowne, QC. In this role, you will provide high-quality technical assistance and support to users, ensuring the timely resolution of IT and product-related issues. You’ll act as the first point of contact for troubleshooting software, hardware, and system problems through various communication channels.

This position is ideal for candidates with prior BPO experience and a passion for technology who thrive in a dynamic, customer-focused environment.

Key Responsibilities

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  Handle customer inquiries and technical concerns via phone, chat, or email in both Spanish and English.

  
  


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  Diagnose and resolve hardware, software, and network-related issues.

  
  


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  Escalate complex cases to higher-level technical teams as needed.

  
  


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  Document and track customer interactions and resolutions accurately.

  
  


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  Provide excellent customer service and maintain professionalism in all interactions.

  
  


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  Collaborate with cross-functional teams to improve support processes.

  
  

Qualifications

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  Education: Minimum of 2 years in college.

  
  


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  Experience: At least 1 year of BPO experience, preferably in Technical Support or IT Helpdesk.

  
  


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  Language Proficiency: Must be fluent in Spanish and English (written and spoken).

  
  


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  Work Setup: Open to hybrid work arrangement in Bridgetowne, Quezon City.