Job title : Customer Service Representative – Multiple Locations

Locations: IT Park, Montage, J-Center, and Banawa, Cebu, Philippines
Work Setup:  Onsite

Job Description :

We are looking for customer-oriented individuals to join our growing team in Cebu. Successful candidates will handle customer inquiries, provide accurate information, resolve customer concerns, and deliver quality customer service.

Location-Wise Qualifications :

1. IT Park

• At least HS/SHS Graduate.

• Minimum 1 year of BPO experience.

2. Montage

• HS Graduate (old curriculum) or SHS Graduate (new curriculum).

• Minimum 6 months of BPO experience.

• Eligible experience level: EXPRO 2–5.

3. J-Center

• Open to HS/SHS and College Graduates.

• Strictly requires at least 6 months of international voice BPO customer contact experience.

4. Banawa

• Must have completed at least 2 years in college.

• Minimum 2 years of BPO experience.

Key Responsibilities :

• Handle customer inquiries through the assigned support channel.

• Provide accurate information and effective solutions.

• Resolve customer concerns professionally.

• Maintain service quality and customer satisfaction.

• Follow company policies, procedures, and performance standards.

Requirements :

• Meet the educational and experience requirements for the selected location.

• Good communication and customer service skills.

• Willingness to work 100% onsite at any of the listed Concentrix Cebu sites.

• Must be ready to apply and work at the assigned location.