Gratitude India

Customer Relationship Management (CRM) Lead

5 - 10 year(s)

Philippines - Manila (Alabang Muntinlupa City, Ayala Alabang Muntinlupa City)

180000 - 200000 Thousand p.m

Job Description

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Role: CRM

Timings: Night Shift (Permanent)

Industry: BPO

Work Mode: Hybrid

Functional Area: IT Software/Hardware

Key Skills:

C#
HTML
JavaScript
Jquery
HTML, CSS, JavaScript, Boot Angular JS and JQuery
Bachelor's Degree
SOA.
Microsoft dynamics 365 CRM

Job Title: CRM Lead – Microsoft Dynamics 365
Work Setup: Hybrid (3–4 days onsite, Quezon City | Remaining days WFH)

Shift: Night Shift / Graveyard
We are seeking an experienced CRM Lead to drive the development, customization, and optimization of Microsoft Dynamics 365 solutions. This role is ideal for a highly technical professional with strong leadership capabilities and a passion for delivering scalable CRM solutions aligned with business objectives.
Key Responsibilities:
- Lead the design, development, and implementation of Microsoft Dynamics 365 CRM solutions.
- Collaborate with stakeholders to gather requirements, define functional specifications, and recommend best practices.
- Oversee system enhancements, integrations, defect resolution, and minor project delivery.
- Drive CRM customization and configuration using C#, .NET, JavaScript, and related technologies.
- Manage integrations with external systems using REST/SOAP APIs and Azure services.
- Provide technical leadership to developers and guide offshore teams to ensure successful project delivery.
- Ensure quality, scalability, and performance of CRM applications while adhering to Agile development practices.
- Identify system improvements and implement innovative, user-focused solutions
Qualifications
- Bachelor’s degree in a relevant field.
- At least 5+ years of experience with Microsoft Dynamics 365 CRM configuration and development.
- Strong knowledge of C#, .NET, JavaScript, HTML, JSON, and asynchronous programming.
- Experience with Power Platform (Power Automate, Canvas Apps, Model-Driven Apps).
- Familiarity with Azure technologies, integrations, and CRM reporting (SSRS).
- Excellent problem-solving, communication, and stakeholder management skills.
- Experience leading development teams in a global or cross-functional environment is preferred

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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