Patient Care Coordinator (Healthcare)

Job Description

We are looking for a dedicated and customer-focused Patient Care Coordinator to support patients through exceptional service and effective communication. The role involves handling inbound and outbound calls, addressing patient concerns, and ensuring a positive customer experience while maintaining professionalism and empathy.

Qualifications

Fresh graduates are welcome to apply

With or without experience in local or international voice accounts

Strong written and verbal communication skills

Passionate about customer service and patient satisfaction

Ability to manage and handle calls effectively

Willing to work on a shifting schedule

Willing to work on-site

Candidates must have 0–2 years of BPO experience only

Age limit: Up to 50 years old

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Medical Billing Specialist (RCM Account)

Job Description

We are seeking a detail-oriented Medical Billing Specialist to support revenue cycle management operations. The role includes handling medical billing concerns, assisting customers with billing inquiries, ensuring accurate documentation, and maintaining confidentiality of sensitive information.

Qualifications

At least 1–2 years of experience in medical billing, healthcare RCM, or customer support

Strong problem-solving and analytical skills

Ability to explain billing concepts clearly and professionally

Excellent verbal and written communication skills

Ability to handle confidential and sensitive information with professionalism

Willing to work on a shifting schedule

Willing to work on-site

Candidates must have 0–2 years of BPO experience only

Age limit: Up to 50 years old