Subject: Telco CSR Openings | Earn Competitive Pay & Build Your BPO Career


We are currently looking for highly driven and customer-focused individuals to join our Telecommunications Customer Service Team. If you are passionate about delivering excellent customer experiences and seeking long-term career growth in the BPO industry, this opportunity is for you.


Position: Customer Service Representative – Telco Account

Location: Philippines

Employment Type: Full-Time


Job Overview:

As a Customer Service Representative for our Telecommunications account, you will be responsible for managing customer interactions professionally and efficiently. The role requires strong communication skills, attention to detail, and the ability to resolve concerns while maintaining high customer satisfaction standards.


Key Responsibilities:

• Handle customer inquiries related to billing, mobile services, plans, and technical concerns

• Deliver accurate and timely resolutions across multiple communication channels

• Maintain professionalism and empathy during customer interactions

• Accurately document customer concerns and resolutions within company systems

• Meet performance metrics including quality assurance, customer satisfaction, and productivity targets

• Ensure compliance with operational procedures and data privacy standards


Qualifications:

• Senior High School Graduate or High School Graduate (Old Curriculum)

• Excellent English communication skills

• Strong customer service orientation and problem-solving abilities

• Basic computer navigation and multitasking skills

• Amenable to shifting schedules, weekends, and holidays

• Open to applicants with or without BPO experience


What We Offer:

• Competitive salary package with performance incentives

• Paid training and career development programs

• HMO and government-mandated benefits

• Professional and supportive work environment

• Growth and promotion opportunities within the organization


Take the next step toward a rewarding career in the BPO industry. Submit your application today and join a team committed to service excellence and professional growth.