Job Title: Customer Support Representative

Location: Cebu 

Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills and a passion for helping customers resolve their issues efficiently and effectively.

Key Responsibilities:

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  Respond to customer inquiries via phone, email, and chat in a timely manner.

  
  


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  Identify and troubleshoot problems, providing effective solutions.

  
  


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  Maintain a high level of customer satisfaction through active listening, empathy, and patience.

  
  


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  Document and update customer interactions and transactions.

  
  


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  Escalate unresolved issues to appropriate departments when necessary.

  
  


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  Provide product information and assistance with orders, billing, and returns.

  
  


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  Participate in training programs to enhance product knowledge and service skills.

  
  


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  Collaborate with team members to improve overall customer service standards.

  
  

Requirements:

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  Proven experience in a customer service or support role.

  
  


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  Strong communication skills, both written and verbal.

  
  


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  Ability to handle stressful situations and remain professional.

  
  


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  Proficiency in using customer support software and CRM systems.

  
  


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  Excellent problem-solving abilities and attention to detail.

  
  


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  Positive attitude and willingness to learn.

  
  


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  High school diploma or equivalent; a college degree is a plus.

  
  

Benefits:

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  Competitive salary and performance-based incentives.

  
  


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  Health and wellness benefits.

  
  


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  Opportunities for career growth and development.

  
  


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  Supportive and dynamic work environment.

  
  


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  HYBRID set up for those experienced candidates