Job Summary

We are looking for a detail-oriented Customer Service Representative (CSR) – Medical Billing Specialist to support medical billing operations and assist patients, healthcare providers, and insurance representatives with billing-related enquiries. The ideal candidate should have strong communication skills, attention to detail, and the ability to understand billing information and resolve customer concerns professionally.

Key Responsibilities

• Handle incoming customer enquiries related to medical bills, invoices, payments, and account balances.

• Explain billing statements, payment requirements, and account information clearly and professionally.

• Assist with billing discrepancies, payment-related concerns, and account clarification requests.

• Review billing information and maintain accurate customer and account records.

• Coordinate with internal billing, insurance, or healthcare teams to resolve outstanding issues.

• Follow up on pending billing enquiries and ensure timely resolution.

• Escalate complex billing disputes and unresolved customer concerns to the appropriate team.

• Maintain accurate documentation of customer interactions, enquiries, and resolutions.

• Protect confidential patient and financial information in accordance with applicable privacy requirements and company policies.

• Meet established customer service, quality, productivity, and turnaround-time targets.

• Follow standard operating procedures and maintain professional communication throughout customer interactions.

Required Skills

• Strong verbal and written communication skills.

• Customer service and problem-solving abilities.

• Basic understanding of medical billing concepts and healthcare terminology.

• Attention to detail when reviewing billing information and account records.

• Ability to handle customer concerns professionally and empathetically.

• Good documentation, multitasking, and time-management skills.

• Proficiency in MS Office and general computer applications.

• Ability to maintain confidentiality when handling sensitive information.

Qualifications and Experience

• Educational qualification: To be confirmed.

• Relevant experience in customer service, medical billing, healthcare BPO, or healthcare administration is preferred.

• Knowledge of medical billing processes, insurance claims, payment posting, or denial management would be an advantage.

• Freshers may be considered depending on the employer's requirements.

Work Details

• Job Title: CSR – Medical Billing Specialist

• Location: To be confirmed

• Work Setup: To be confirmed

• Shift: To be confirmed

• Employment Type: To be confirmed

Candidates should have a customer-focused approach, strong communication skills, and an interest in supporting healthcare billing operations.