Main requirements:

• 1+ years of professional experience in MS Dynamics CRM Functional is required. No relevant experience with 1+ years experience will be rejected.

• Must be amenable to working onsite in Taguig 1-2 days a week on a mid-shift to night shift schedule.

• Must not be a job hopper who only work for less than a year

Position Description:

Become a solid source of information in your area of expertise. This would include having significant to expert knowledge in two or more of the Dynamics functional skills that may include but are not limited to: Financials General Ledger Liquidity Management (Bank Management) Fund Accounting Accounts Receivable Accounts Payable Fixed Assets Expense Management.

Your future duties and responsibilities:

1. Supply Chain Management Inventory control Sales order processing Purchase order processing Warehouse management Production Material Requirements Planning (MRP) Lean Manufacturing Product builder (product configurator) Quality control.


2. Project and Service Project accounting Professional services automation Service management Service subscriptions.


3. CRM Sales Customer Service Field Service Project Service Automation Marketing Human Capital Management Organization and employee information Recruitment Employee development Training course management Absence management Compensation modelling Payroll Benefits Questionnaire.


4. Act as a liaison between the IT Development group and business units for the development, implementation, and maintenance of new systems and/or enhancements of existing systems;


5. Evaluate new applications and identify systems requirements;


6. Evaluate new IT developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements to current system;


7. Create documentation and white papers that will be used in case studies and training sessions for the customer and junior members.


8. Create knowledge articles based on knowledge acquired during transition and operational support activities and ensure that knowledge articles are up to date and complete.


9. Conducts a wide range of quality control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements;


10. Produce a detailed functional specification for custom development and systems integrations requirements and assist development teams in shaping the solution to meet the requirement of the customer.


11. Ability to work in a team environment and contribute to his teams knowledge and experiences.


12. Participate in project meetings with the customer as required.


13. Communicate with client professionally either through phone or e-mail

• Finance


• Supply Chain and Manufacturing


• Sales and Marketing


• Service Management


• Field Services


• Integrations


• Other third party solutions

1. Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA)/project timelines in terms of:

• Incident Management


• Problem Management Service Requests


• Change Management

1. Liaise with various experts in CGI s other operating units, Microsoft Support and other 3rd party application support in order to resolve functional issues.


2. Provide on-call and weekend project support if necessary, as well as work in shifting hours.


3. Progress reporting Update the project manager/project lead with the daily progress of tasks Escalate to the project manager/ project lead at the earliest, if there is a likelihood of not being able to meet the agreed SLAs or if a significant delay is expected in the schedule or effort overrun.


4. Able to adapt and work on existing project processes and third party applications.


5. Contribute to obtaining higher client satisfaction scores.

Required qualifications to be successful in this role:

• At least 1-2 years of experience in MS Dynamics CRM Functional

• Demonstrates exceptional organizational skills (detail oriented)

• Excellent analytical and problem-solving skills

• Willing to work in a fast-paced multicultural environment

• Excellent communication skills in English – both in spoken and written

• Must be amenable to working onsite 1-2 days a week on a mid-shift to nightshift schedule

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