Non-negotiable qualification:

1+ years’ experience on Disability claims (Short-term/Long-term disability claims) Intake

Location : Philplans Corporate Center

Work Set-up : Pure work onsite

Salary Expectation : will be based on their existing salary and incremental amount will be discussed once they clear the process

Joining Bonus : 30K-50k (will be discussed during interview)

Job Description

As a Contact Center Representative, you will be the first point of contact for customers seeking assistance with their insurance inquiries. Your primary responsibilities will include providing exceptional customer service by answering calls, assisting with policy information, verifying eligibility, claims, and ensuring the satisfaction of each client.

Key Job Responsibilities

Answer inbound/make outbound calls and speak with customers to resolve any customer service inquiries with accuracy, efficiency, and outstanding call quality former customers.

Access customer account information via client’s computer software, making/notating all necessary entries to resolve problems and/or complaints; initiate, schedule or change a service request, process transactions, setup accurately transportation services, etc.

Communicate with customer in a pleasant and professional way; effectively and clearly resolving any issues reported. It will require excellent oral communication skills (grammar, enunciation, pronunciation).

Educate customer about the status of their claim and general queries

Cope with, and diffuse stressful situations; manage and control of calls with tact and diplomacy.

Help customer understand what is happening on the claim and any additional information needed to gather, i.e paperwork related questions, extension request, additional requirements

Answer general inquiries related to STD/Absence

Provide exceptional customer service by ensuring timely resolution of customer inquiries and concerns.

Follow up with customers on pending claims or benefit inquiries and provide updates as needed.