Shift: US Shift

Location: Taguig

Set-up: ONSITE

Job Responsibilities:

Manage day-to-day operations, including monitoring and processing cash movements, managing exceptions, and enriching client money transfers.

Support investigations into payment issues, handle fund returns and amendments, and ensure compliance with regulatory reporting requirements for EU and Asia.

Contribute to process optimization by supporting operational model changes, managing error reports, and leveraging AI/ML and other advanced technologies.

Assist in meeting market/currency deadlines, handling exceptions and escalations, training, operational controls, and policy adherence.

Collaborate with Client Services, Bankers, Treasury Services, and other Operations organizations to enhance client experience.

Support the transformation agenda and work with global teams to drive innovation.

Assist in effective communication and influence within the team and with stakeholders.

Operate effectively in a high-volume, rapid-paced, deadline-oriented environment.

Proactively manage escalations, promote process improvement ideas, share best practices, manage risk, identify issues, and escalate as necessary.

Support the creation of an effective control environment, assist in developing, implementing, and periodically performing key controls.

Required qualifications, capabilities, and skills:

Experience in Financial Services, Operations, or management in Investment Banking or Wealth Management operations.

Strong ability to build relationships and influence colleagues, business leaders, and functional partners.

Strong industry experience with an understanding of standards.

Consultative approach, understanding and anticipating business partner needs.

Collaborate effectively with Operations Leaders and key partners.

Drive critical thinking, proactively seek out best practices.

Highly motivated individual with problem-solving abilities and transformation expertise.

Preferred qualifications, capabilities, and skills:

Graduate Degree; MBA or other postgraduate degree is preferred.

Knowledge of various automation tools and AI/ML understanding.

Willingness to work in US, ASIA & EMEA shifts.

Excellent written and verbal communication skills.

Good analytical skills with attention to detail, quick grasping, and retention.

Coordination and teamwork; Exception handling and subject matter expertise.

Time management, flexibility, and adaptability to changes.