Job Title: Collection Analyst (E-commerce Account)

Job Overview: We are seeking a dedicated and detail-oriented Collection Analyst to join our team, supporting our e-commerce account. The ideal candidate should have a minimum of 1-2 years of related work experience in a BPO setting. However, candidates with no BPO experience will also be considered. The Collection Analyst will play a crucial role in managing and optimizing the collection process, ensuring timely payments and maintaining positive customer relationships.

Key Responsibilities:

1. 
   

   Collections Management:

   
   
   
   
   
   • Contact customers regarding overdue payments and negotiate payment terms.
   
   
   • Utilize effective communication and negotiation skills to resolve outstanding balances.
   
   
   
   


2. 
   

   Documentation and Reporting:

   
   
   
   
   
   • Maintain accurate and up-to-date records of customer interactions and payment agreements.
   
   
   • Generate reports on collection activities and share insights with the team.
   
   
   
   


3. 
   

   Customer Service:

   
   
   
   
   
   • Provide excellent customer service by addressing customer inquiries related to billing and collections.
   
   
   • Work collaboratively with other departments to resolve customer issues.
   
   
   
   


4. 
   

   Compliance:

   
   
   
   
   
   • Adhere to legal and company policies regarding debt collection practices.
   
   
   • Stay informed about industry regulations and best practices.
   
   
   
   

Requirements:

1. Minimum of 1-2 years of related work experience in a BPO (No BPO experience acceptable).


2. Proficient in English, both written and verbal.


3. Willingness to work on a shifting schedule, including holidays.


4. Educational Background: College Graduate.


5. Strong negotiation and communication skills.


6. Ability to work independently and as part of a team.

Location: Market! Market!, Taguig (Onsite work required).

Salary: 16k-27k ALL IN (Depending on work experience).

Application Process: If you meet the qualifications and are interested in this position, please submit your updated resume and cover letter to [Contact Information]. Shortlisted candidates will be contacted for further details and scheduling of assessments and interviews.

Additional Information:

• We prefer candidates residing in Manila or nearby provinces.


• Target Start Date: ASAP.