Assistant Call Center Manager for Logistics/Freight Services  

Work Setup: Onsite in Ayala  

Shift: Night-Shift  

Salary: Up to 65,000 pesos  

Target Start Date: Mid/Last week of February 2024  

Job Description:

The duties and responsibilities of this position consist of, but are not limited to, the following:

- Executes tasks related to logistics and freight services, focusing on quality and efficiency, following office and company policies and standard operating procedures (SOPs).

- Monitors task boards and email accounts to respond to customer and carrier requests promptly.

- Documents events and follows defined escalation procedures when necessary.

- Ensures customer and carrier satisfaction by following through on requests and escalating questions or requests when necessary.

- Validates and ensures the accuracy of load data in systems according to company and customer standards.

- Completes other duties as assigned.

Requirements:

- Minimum 2 years of experience in the transportation/logistics industry with companies such as FedEx, UPS, DB Schenker, CEVA, DHL, or others (non-negotiable).

- BPO/Call Center experience as Supervisor or Assistant Call Center Manager for at least 2 years.

- Experience in handling Trucking, Freight Services, and/or Logistics accounts.

How to Apply: 

Please send your resume to daniel.mwai@gratitudeindia.com.  

Feel free to share this opportunity with your network to help us find the right candidates. 

Thank you for your assistance!