Total Package: PHP 127,500 – PHP 129,550

• Basic Salary: 23,500 – 25,500

• Total allowances: 4,050

• Premium Pay: 100,000

• Research customer problems and deliver solutions

• Deliver an experience to every customer, meeting Spotify’s service standards

• Respond to 60-70 emails per day through template and long form email responses to customer email inquiries

• Achieve and maintain required metrics and goals

• Work pro-actively to ensure potential issues are escalated appropriately.

• Work as part of the team to ensure the program floor is a positive and professional environment.

• Provide support in projects and initiatives as and when required.

Qualifications:

• Nationality: Filipino and Foreigner (Visa: SRRV or Marriage Visa)

• Education: At least High school graduate

• Communication Skills: Fluent in English (B2 level) and Japanese (read, write, & speak)

Location: Sutherland Shaw Mandaluyong, Philippines