Job title: Business and Reporting Analyst

Account: Retail

Type of Support: Non-voice

Work set up:  Onsite |  Hybrid - not fixed but is flexible

Work shift:  Philippines Business hours (9am-6pm), Weekends off

Salary: Up  to 43K package

Start date: ASAP

Job Description: 

We are seeking a skilled and detail-oriented Business and Reporting Analyst to join our team. The Business and Reporting Analyst is responsible for delivering data-driven insights and supporting strategic initiatives through business analysis and reporting. This hybrid role involves gathering and analyzing business requirements, identifying process improvements, and producing accurate and timely reports to support decision-making across the organization. 

The ideal candidate will be adept at translating complex data into clear, impactful reports while also engaging with stakeholders to define and implement process enhancements. This role requires a balance of technical proficiency, business acumen, and communication skills.

Qualifications: 

▪ Minimum of 2 years’ experience as a Business Analyst is required

▪ We can endorse candidates from other industries (as long as they have relevant analyst role experience)

• Prior experience of working in Retail and/or Sales would be preferred

▪ Must be proficient in  PPT and  PowerBI - mandatory

▪ Must be proficient in both English and Filipino

▪ Responsible in  in creating decks and analysis for clients

• Open for local or Filipino applicants only

Responsibilities:

• Collaborate with clients and internal stakeholders to understand their needs and gather detailed business requirements.

• Analyze data to identify trends, patterns, and insights that inform business decisions.

• Develop and document business process models to illustrate current and future states.

• Propose and design technical and process solutions that meet clients' business needs and objectives.

• Work with IT and other departments to implement solutions and ensure they align with business goals.

• Communicate findings, recommendations, and project updates to stakeholders and executives.

• Create detailed documentation of business requirements, processes, and solutions

• Monitor and evaluate the effectiveness of implemented changes.

• Participate in testing and validating new systems and processes to meet business requirements.

• Identify opportunities for process improvements and contribute to ongoing optimization efforts.

• Participate and contribute to client calls (ABR's, MBR's & QBR's), management meetings and department meetings

• Manage stakeholders and spearhead projects/initiatives with the help of the team

• Collaborate effectively with Operations and all stakeholders to drive business goal

• Design, build, and maintain dashboards and reports using tools like Excel, Power BI, or Tableau

• Ensure data accuracy and integrity across all reporting output

• Analyze performance metrics and trends to provide actionable insights

• Respond to ad hoc reporting requests from Operations and client SPOC

• Automate recurring reports to improve efficiency.

Recruitment Process:

• Initial Interview/ HR Interview

• Onsite Assessment/ Interview with Operations Manager

• Client Interview via MS Teams