BThe Business Analyst will support digital transformation and process improvement initiatives within a BPO environment. This role is responsible for analyzing current business operations, identifying opportunities for optimization, and collaborating with cross-functional teams to implement sustainable solutions.

Key Responsibilities

Analyze existing business processes, workflows, and systems to identify improvement opportunities

Gather and document detailed business requirements from stakeholders

Use data analysis techniques to uncover insights and guide transformation strategy

Partner with IT teams and technical stakeholders to design and implement digital solutions

Support project planning, timelines, risk assessment, and resource coordination

Assist in change management activities including user training and adoption support

Monitor KPIs and evaluate post-implementation performance

Provide regular updates and presentations to stakeholders and leadership

Stay updated with emerging digital technologies and transformation trends

Qualifications

3–5 years total BPO experience

2–3 years experience in Process Improvement or Business Transformation

Exposure to domains such as Social Media, Healthcare, Telecom, BFSI, Retail, Ecommerce, Manufacturing, HiTech, or F&A

Lean Six Sigma (YB/GB) – preferred

PMP Certification – preferred

Strong analytical and problem-solving skills

Experience with BPM and PM tools (FIGMA, VISIO, JIRA, Microsoft Suite)

Excellent written and verbal communication skills

Self-driven with strong ownership and flexibility