Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner company of the different top BPOs offshore and onshore.

We have an ongoing hiring for a Business Analyst for our BPO Partner located in Antipolo Rizal.

Job Title: Business Analyst

Work set-up: Hybrid in EastGate Business Center - Masinag Antipolo, Rizal

Work schedule: Shifting

Salary Package: PHP 70,000 - PHP 150,000

Target start date: January 27, 2025

Headcount: 1

Qualifications:

• At least 5 years of BPO experience in a multi-site, multi-client, BPO environment.


• Must have at least 3 years of experience in Report Analytics, SQL, and PowerBI.


• Ability to work independently and closely with the assigned campaigns.


• Flexible with extending shifts when needed.


• Bachelor’s degree, preferably within a quantitative area (Operations, Accounting, Engineering, Economics, etc.)


• Willing to work on hybrid set up at Antipolo City

Job Description:

• This role will work directly with both client and internal call center stakeholders to build, customize, generate and analyze reports that leverage a wide range of data sets to better understand the efficacy of marketing initiatives, quality metrics, customer behaviors, and overall KPI attainment.


• Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.


• Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.


• Preference for Lean Six Sigma and COPC-trained or certified


• Knowledge of Freshworks, Salesforce, or similar is a plus.

Recruitment Process:

• Validation – 3 Assessments – Initial interview – Final interview

To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

APPLY NOW!