Overall Purpose

To fulfill demands for Mandarin speakers for FXML; Execute bilingual services (English & Mandarin) related to Order to Cash with a focus on efficiency, first-time quality, and overall continuous process improvement.

Responsibilities

• Manages and execute Order to Cash or Collection Helpdesk processes

• Support to maintain and improve service performance metrics reports, as required

• Provide status of work in process, assist in planning and coordinating the execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions

• Provide quality, cost-effective service while looking at ways to contribute to process improvement

• May provide ad-hoc analyses and summaries of information as requested

Qualifications

• Must be able to speak, read Mandarin language

• At least 1 to 2 years of Order to Cash experience/skill is an advantage but not required

• Voice collections experience, ideally business-to-business, an advantage

• Experience in any of the skills below is preferred but not required

 Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability)

• Experience in any accounting ERP (Oracle, SAP, etc.)

• Able to communicate well in English for verbal and written forms

• Analytical and fact-based decision-maker

• Ability to quickly identify issues and risks and provide recommendations

• Experience in team interactions and facilitation

• BPO experience is an advantage but not required;

• Graduate of finance-related or business course; Accounting graduate an advantage

• Able to perform analysis of data and tasks of medium to high complexity