Bahasa Indonesia Customer Service Representative (Multilingual) | Onsite | Quezon City | PHP 20,000 Sign-On Bonus

Location: Quezon City, Metro Manila, Philippines (Onsite)

Employment Type: Full-Time

Work Schedule: Rotating/Shifting Schedule (Including Night Shift)

Start Date: ASAP

Open Positions: 9

Sign-On Bonus: PHP 20,000 + Performance Incentives

Join Our Growing Multilingual Customer Support Team

We are looking for fluent Bahasa Indonesia-speaking Customer Service Representatives to join our dynamic customer support team. Whether you have prior BPO experience or are looking to start your career in customer service, we encourage you to apply.

If you are fluent in Bahasa Indonesia and have a good working knowledge of English, this is an excellent opportunity to build a rewarding career with paid training, competitive benefits, and long-term career growth.

Key Responsibilities

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• Provide professional customer support in Bahasa Indonesia and English through phone, chat, email, and other communication channels.
  
• Handle inbound and outbound customer interactions professionally and efficiently.
  
• Assist customers with:
  
  
  • Account inquiries
    
  • Billing concerns
    
  • Product and service information
    
  • Service requests
    
  • General customer support
    
  
  
  
• Resolve customer concerns while delivering an exceptional customer experience.
  
• Communicate clearly, accurately, and professionally with customers from diverse cultural backgrounds.
  
• Accurately document customer interactions using company systems and tools.
  
• Meet quality, productivity, attendance, and customer satisfaction targets.
  
• Build customer trust and loyalty through excellent communication and problem-solving.
  
• Perform other duties as assigned to support business and operational needs.
  

Required Qualifications

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• Fluent verbal and written communication skills in Bahasa Indonesia.
  
• Ability to communicate naturally and professionally with native Bahasa Indonesia speakers.
  
• Good working knowledge of English (training, documentation, and internal systems are conducted in English).
  
• Strong communication, interpersonal, and problem-solving skills.
  
• Open to candidates with or without BPO experience.
  
• Willing to work onsite in Quezon City.
  
• Willing to work on a rotating/shifting schedule, including night shifts.
  
• Must be legally authorized to work in the Philippines.
  
• Must possess a valid Philippine Work Visa or a Temporary Resident Visa (for non-Filipino applicants).
  

Preferred Qualifications

The following are advantageous but not required:

• Customer Service or BPO experience
  
• Collections experience
  
• Knowledge of the Order-to-Cash (O2C) process
  
• Experience supporting international customers
  
• Experience using CRM or customer support systems
  

Benefits

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• PHP 20,000 Sign-On Bonus
  
• Performance Incentives
  
• Paid Training
  
• Health Insurance
  
• Life Insurance
  
• Company Events
  
• Free Parking
  
• Promotion to Permanent Employment
  
• Career Growth Opportunities
  

Who Should Apply?

This opportunity is ideal for:

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• Native Bahasa Indonesia Speakers
  
• Indonesian Nationals
  
• Multilingual Professionals
  
• Customer Service Representatives
  
• Call Center Agents
  
• BPO Professionals
  
• Fresh Graduates
  
• Career Shifters
  
• Foreign Nationals with valid Philippine work authorization
  

Recruitment Process

1. Initial HR Screening
   
2. Language Assessment
   
3. Client Interview
   
4. Job Offer
   

Hiring is ongoing. Apply early as positions are filled on a rolling basis.

Pre-Screening Questions

Please include the following information in your application:

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1. Describe your Bahasa Indonesia language proficiency.
   
2. Can you communicate fluently and professionally in Bahasa Indonesia?
   
3. Current location:
   
4. Nationality:
   
5. What type of visa do you currently hold?
   
6. Do you have experience with the Order-to-Cash (O2C) process?
   
7. Do you have collections or customer service experience?
   
8. What is your current or last drawn salary?
   
9. What is your expected salary?
   
10. What is your notice period or earliest available start date?
    

ATS & Google Jobs Keywords

Bahasa Indonesia Jobs • Indonesian Speaker • Bahasa Indonesia Customer Service Representative • Indonesian Call Center Jobs • Indonesian BPO Jobs • Multilingual Customer Support • Bahasa Indonesia Language Jobs • Customer Service Representative • Customer Support Specialist • Call Center Agent • Order-to-Cash (O2C) • Collections Representative • Bilingual Customer Service • International Customer Support • Voice Support • Non-Voice Support • Customer Experience • BPO Philippines • Quezon City Jobs • Immediate Hiring • Night Shift Jobs • Onsite Jobs • Sign-On Bonus • Paid Training • Career Growth • Fresh Graduates Welcome • No BPO Experience Required