Job Title : B2B Collections Associate | Accounts Receivable | Order to Cash (O2C) | Taguig 

Job Description : 

We are hiring a B2B Collections Associate with strong experience in Accounts Receivable (AR), Business-to-Business Collections, Order-to-Cash (O2C), invoice reconciliation, and dispute resolution.

The role involves managing customer accounts, following up on overdue invoices, resolving payment issues, coordinating with internal teams, and supporting collections for a global customer portfolio.

​Location: Aura, Taguig
​Work Setup: Onsite
​Shift: Night Shift
​Experience: 2–5 Years

Key Responsibilities

• Manage assigned B2B customer accounts and AR aging portfolios.

• Conduct collections through phone calls and emails.

• Follow up on overdue invoices and payment commitments.

• Manage dunning activities and Promise-to-Pay (PTP) follow-ups.

• Investigate payment delays and resolve billing and account disputes.

• Perform account reconciliation and maintain accurate customer records.

• Coordinate with Billing, Sales, Cash Application, and other internal teams.

• Support AP portal activities, invoice submissions, vendor setup, and PO-related issues.

• Maintain detailed collection notes and customer correspondence.

• Escalate critical accounts and disputes according to governance procedures.

• Meet productivity, quality, SLA, and collection targets.

Required Qualifications

• Bachelor's degree in Commerce, Finance, Accounting, or a related field.

• 2–5 years of experience in B2B Collections, Accounts Receivable, or Order-to-Cash (O2C).

• Strong experience in AR aging, collections, reconciliations, and dispute management.

• Knowledge of dunning processes and Promise-to-Pay (PTP) management.

• Experience with ERP systems such as NetSuite, SAP, Oracle, or similar platforms.

• Strong MS Office and analytical skills.

• Excellent English communication skills with CEFR C1 proficiency or equivalent.

• Strong negotiation and stakeholder management skills.

• Willing to work onsite in Taguig on a night shift schedule.

 Required Skills

• B2B Collections

• Accounts Receivable (AR)

• Order-to-Cash (O2C)

• Account Reconciliation

• Dispute Resolution

Important Notes

• Work Location: Aura, Taguig

• Work Setup: Onsite

• Shift: Night Shift / US Shift

• Experience: 2–5 Years

• Former Teleperformance employees are not eligible for rehire, directly or through a third party.